Saudi Ground Services, the Kingdom’s aviation ground handling services company, has implemented SAP’s S/4HANA real-time business suite and SuccessFactors human experience management suite for over 12,000 employees, helping to boost the aviation sector’s USD 37 billion contribution to GDP.

Saudi Vision 2030 is rapidly developing international business and tourism connections, underpinned by the aviation sector, which supports 594,000 jobs and USD 37 billion to GDP in the Kingdom, according to the International Air Transport Association (IATA). As the Kingdom’s aviation market grows, Saudi Ground Services, which serves 670,000 flights per year for more than 90 airlines and 100 million passengers, needed to operate in real-time. Now, Saudi Ground Services has access to customized airline invoices, integrated flight schedules to automate sales orders, as well as localized payroll solutions.

Capt. Fahd Cynndy, CEO, Saudi Ground Services, said, “Technology is positioned as a core enabler moving forward our strategy, and SAP facilitated the transformation journey by automating human resources processes, flight data, sales orders, sourcing and contracting for over 200 tenders per year.”

Saudi Ground Services is also embracing its customer centric approach through augmented reality and mobility solutions, on-flight live services, strategic sourcing, automated financial postings, and predictive analytics.

Taha AlMadani, Head of Customer Office, SAP Middle East North added, “Saudi Ground Services shows how aviation players can digitally transform into Intelligent Enterprises to provide innovative aviation services to employees and customers.”

Saudi Ground Services has won an SAP MENA Quality Award, which recognize the region’s top digital transformation initiatives, in the “Business Transformation” category.


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