In general, reviewers expressed the most satisfaction with vendors being reliable
July 08, 2020
SoftwareReviews announces its 2020 Next Generation Firewall Emotional Footprint Award winners, as determined by software users, who feel that four software vendors in the recruiting space have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the vendor champions are:
Forcepoint Next Generation Firewall
- CISCO Firewall Series
- Fortinet Firewall Platform
The Emotional Footprint Awards are showcased in a report of software reviews focused on vendor relationships with software users from the customer’s point of view. In general, reviewers expressed the most satisfaction with vendors being reliable, and the most dissatisfaction with vendors’ tendency to over-deliver.
Forcepoint Next Generation Firewall, with a net Emotional Footprint of +86, earned a perfect score in providing users with quality security measures and being altruistic. CISCO Firewall Series, with a net Emotional Footprint score of +83, delighted its users and earned the number-one spot in many areas, with highest scores for demonstrating trustworthiness and fairness. Fortinet Firewall Platform did well across the board, with the highest scores for effectiveness and including product enhancements at no additional charge – and was awarded with a net Emotional Footprint score of +80.
About the Emotional Footprint Diamond and Emotional Footprint Awards:
The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.
Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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1-888-670-8889 ext. 3409
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