FAQs

I Want Help

If you need help, please follow our FAQs and please fill out the form respectively.

I want to know information about a service/software.

Please fill out the form here and place in the ticket “Request for Service Information”.

I want to receive a quotation for a GATEWIT service/software.

Please fill in the form here and place in the ticket “Request for Service Quotation”

What modalities are available in the Supplier Register?

Please fill in the form here and place in the ticket “Suppliers Modalities Registration”.

What is my credit balance?

Please fill in the form here and place in the ticket “Credit Balance”.

How do I activate my certificate?

Please fill in the form here and place in the ticket “Enable Certificate”.

How do I reset my certificate?

Please fill in the form here and place in the ticket “Certificate Reset”.

I want request a password resend.

Please fill in the form here and place in the ticket “Password Resend”

I'm having trouble logging in to the platform.

Please fill in the form here and place in the ticket “Platform Login”.

Our company has access or had access to the Platform. How do I know the current status of this access?

Please fill in the form here and place in the ticket “Platform Access Status”.

I want to change my data or company data on Plataform.

Please fill in the form here and place in the ticket “Platform Change Data”.

I want to request an invoice/receipt from a GATEWIT service.

Please fill in the form here and place in the ticket “Invoice/Receipt Request”.

I want to request an 2nd way invoice/receipt from a GATEWIT service.

Please fill in the form here and place in the ticket “2nd way Invoice/Receipt Request”.

I want to make a return request for a service provided by GATEWIT.

Please fill in the form here and place in the ticket “Return Request”.

I want to make an request that is not in any of the items above.

Please fill in the form here and place in the ticket “Other Request”.