Overall, recruiting software users were most satisfied with vendors demonstrating respect, and most disappointed in vendors’ tendency to over promise.
May 21, 2020
SoftwareReviews announces its 2020 Recruiting Emotional Footprint Award winners, as determined by software users, who feel that four software vendors in the recruiting space have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the vendor champions are:
- Breezy HR
The Emotional Footprint Awards are showcased in a report of software reviews focused on vendor relationships with software users from the customer’s point of view. Overall, recruiting software users were most satisfied with vendors demonstrating respect, and most disappointed in vendors’ tendency to over promise.
Hyrell earned the number-one position overall, and received top product for saving their users time. With a perfect net promoter score of +100 in many areas, Hyrell was given a net Emotional Footprint score of +97. Lever, with a net Emotional Footprint score of +99, received the strongest positive emotional scores overall and was the only vendor to delight its users with a perfect score for over-delivering. Breezy HR excelled across the board, earning the number-one position in many areas, with a net Emotional Footprint score of +98. CareerPlug, with a net Emotional Footprint score of +84, did consistently well across the board, receiving a perfect score in many areas and the number-one spot for friendly negotiation.
About the Emotional Footprint Diamond and Emotional Footprint Awards:
The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.
Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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